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Waste Expo

Conference & Special Events: June 28-30, 2021
Exhibits: June 29-30, 2021
Las Vegas Convention Center, Central Halls
Las Vegas, NV, USA

Powered by Waste360 in Collaboration with National Waste and Recycling Association

Back to the Basics: Customer Service Best Practices Any Hauler Can and Should Implement

  • Wednesday, June 30, 2021:1:00 PM - 2:15 PM
  • Room: N220
  • Session Number: W411
  • / CEU Credits:1

Description

Excellent customer service is critical to running a successful business, especially if you’re operating a business in a competitive industry such as the waste and recycling industry. Customers expect timely and efficient support when an issue arises; therefore, businesses need to have a proper customer service plan in place. From clear communications, to continuous training, to responding to every complaint, these customer service best practices can help you improve your reviews, retain and recruit customers, improve company morale and more. Tune into this session to learn how to improve your customer service plan and ultimately your bottom line.

Speaker
Brian Allen Iverson
Division Manager
Universal Waste Services
Moderator
Chad Farley
President - Market Development
ZTERS Inc.
Speaker
Dan Studer
Commercial Waste Services Division Manager
ZTERS Inc.
Speaker
Erin Nicholas
VP of Sales and Operations
Houston Waste Solutions/Smooth Move Services
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